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WHAT'S IT ALL ABOUT?

Hands up those of you who have ever been in this situation! You realize that a difficult conversation is looming.  You've put it off for long enough, hoping it will go away.  It hasn't.  In fact, it's got worse!

Some examples of difficult conversations could be:

• You are no longer willing to tolerate unacceptable behavior from someone.
   
• You need to apologize or clear the air.
   
• Things need to be discussed and they are not (the elephant in the room.)
   

My favorite definition of conflict is any workplace disagreement that disrupts the flow of work.  (Fight, flight or face it?  Robert McHenry)

We are dedicated to improving workplace relationships and promoting healthy, vigorous and respectful communication between co-workers.

WHAT CAN THIS DO FOR ME?

• Reduce stress and negative emotions that drain your energy

• Learn new strategies for handling disagreements respectfully

• Understand behavioural styles and how they influence the conflict

• Reduce inter personal and inter departmental politics and warring egos

• Handle difficult people and difficult situations gracefully

• Learn how to use appropriate communication skills

• Get to the core of the matter by understanding needs